Shipping & Returns
Last updated October 26, 2026
Every Squish Man book and Squish Squad Shop item is made to order just for you. Here is what to expect after you check out.
Squish Squad Shop merchandise
- Where we ship: merchandise currently ships to addresses in the United States.
- Shipping cost: a flat rate per item, shown before you pay (from $4.99 for small items such as stickers, up to $13.99 for blankets). Each additional item in the same order ships at a lower rate.
- Production time: each item is printed after you order. Most orders are made in 2–7 business days.
- Delivery time: after it ships, standard delivery usually takes 3–8 business days within the U.S.
- Tracking: you will receive tracking information by email when your order ships.
Physical books
Paperback and hardcover books are printed to order. Shipping costs and options are shown at checkout before you pay. We will email you when your book ships.
Digital products
eBooks and audiobooks are delivered electronically to the email address used at checkout. If you have not received yours within 24 hours, check your spam folder and then email orders@squishman.com.
Damaged, defective or wrong items
If anything arrives damaged, misprinted, defective or different from what you ordered, email orders@squishman.com within 30 days of delivery with your order email or number and a photo of the problem. We will send a free replacement or give you a full refund — your choice.
Returns and exchanges
Because every item is made to order, we cannot accept returns or exchanges for change of mind or the wrong size. Please check the size details on each product before ordering. Damaged or defective items are always covered, as described above.
Digital product refunds
Digital products cannot be returned once delivered. If you bought the same title twice by mistake, or cannot open your file, contact us and we will make it right.
Lost packages and address problems
If tracking shows no movement for 10 business days, or your package is marked delivered but you cannot find it, contact us and we will help. Please double-check your shipping address at checkout: orders sent to an incorrect address entered at checkout cannot be reshipped for free.
Cancellations
Orders go into production quickly. If you need to cancel, email us right away; we can cancel only if printing has not started.
Contact
Questions about an order: orders@squishman.com.